Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our return policy below:

Eligibility:

• Returns are accepted within 14 days of the delivery date.
• Products must be unused, unopened, and in their original packaging to qualify for a refund.
• Gift cards, and sale/clearance items cannot be returned.

How to Return a Product:

1. Contact us at hello@solterrawellness.ca with your order number and the reason for your return.
2. We’ll provide instructions for sending your item back to us.

Refunds:

• Once your return is received and inspected, we will notify you of the approval of your refund.
• Refunds will be processed to your original payment method within 5–7 business days.
• Shipping costs are non-refundable, except in cases where the wrong or defective item was sent.

Exchanges:

• We do not offer direct exchanges. To get a different product, please return your original item for a refund and place a new order.

Damaged or Defective Items:

• If your item arrives damaged or defective, please contact us within 48 hours of delivery with a photo of the product. We will arrange a replacement or full refund.

Return Shipping:

• Customers are responsible for return shipping unless the item was defective or incorrect.
• We recommend using a trackable shipping service to ensure your return arrives safely.

Questions:

If you have any questions about our return policy, please contact us at hello@solterrawellness.ca
or 905-693-0057.