Privacy Policy for Solterra Wellness
Last Updated: July 2, 2025
Solterra Wellness (“we,” “us,” or “our”) is committed to protecting your privacy and the personal information you entrust to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, solterrawellness.ca, or interact with us online.
1. Personal Information We Collect
We may collect the following types of personal information:
• Contact details (such as your name, email address, phone number)
• Information you provide through forms, bookings, or email correspondence
• Information related to your health or wellness inquiries, if you choose to share it
• Technical information (such as IP address, browser type, device information, and cookies) for website analytics and security
2. How We Use Your Information
We use your personal information for the following purposes:
• To provide and manage our wellness services
• To respond to your inquiries, requests, or feedback
• To process bookings and communicate with you about appointments
• To send you newsletters or updates if you opt in
• To improve our website and services through analytics and user feedback
• To comply with legal and regulatory requirements
3. Consent
We collect, use, and disclose your personal information only with your consent, except where otherwise permitted or required by law. By using our website or providing information to us, you consent to the practices described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
4. Limiting Collection, Use, and Disclosure
We collect only the personal information necessary for the purposes identified above. We do not use or disclose your information for any additional purpose without your consent. We do not sell your personal information to third parties.
5. Retention and Safeguarding of Information
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure through physical, organizational, and technological safeguards.
6. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. To make a request, please contact us using the details below.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience, analyze website usage, and improve our services. You can manage your cookie preferences through your browser settings.
8. Third-Party Services
We may use third-party service providers to assist in operating our website or delivering our services. These providers are contractually obligated to protect your information and use it only for the purposes we specify. Some information may be stored or processed outside Canada and may be subject to the laws of those jurisdictions.
9. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children without parental consent. If you believe we have collected such information, please contact us for removal.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the revised date. Your continued use of our website constitutes your acceptance of any changes.
11. Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:
Solterra Wellness
Email: hello@solterrawellness.ca
Address:
181 Main Street East, Suite 6
Milton, ON L9T 1N7
(Entrance & Parking off of Mill Street)
Phone: 905.693.0057
By using solterrawellness.ca, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
